Fix PUBG sound issue on Windows 10 PC
The sound and perfect audio setup in PUBG is an important factor to win a chicken dinner, whether you're playing on a mobile device or a Windows PC. If you can't hear your footsteps, then you won't know where your enemy is coming from or your opponents' shots. Without a doubt, sound is a very important factor for games like PUBG. But several users are complaining about the audio issue in PUBG on PC that causes you to not hear sound while playing. Few other users also complain that the sound works great everywhere except PUBG. If you are facing any of these issues, this guide will help you fix PUBG sound not working on Windows 10. So, keep reading!
How to fix PUBG sound issue on Windows 10 PC
If you're experiencing PUBG sound not working on Windows 10 while playing PUBG, the most likely cause might be incompatible sound settings. Here are a few common reasons that contribute to audio issues in PUBG game.
- The sound may be muffled or very quiet.
- Sound enhancement features are enabled on PC.
- Other applications on your computer use sound.
- Outdated audio drivers on computers.
- Damaged cables, plugs and speakers.
- Access to use the microphone is not granted.
- Outdated Windows operating system and outdated browser.
- Outdated/incompatible sound drivers.
- The presence of corrupted files on the PC.
- Several important Windows Audio services are not enabled.
- Browser cache corrupted.
Method 1: Basic Troubleshooting Methods
Follow these basic troubleshooting methods to resolve the reported issue.
1A. Restart your router
As a first step, check if your computer is connected to a stable network. Without an internet connection, you won't be able to enjoy PUBG without any bugs.
1. Also, reboot or reset your router if necessary.
2. Update the router firmware.
3. Switch to an Ethernet cable and test your Internet connection.
4. Connect to cellular networks and check which connection is suitable for PUBG.
5. Avoid overclocking.
1B. Check system requirements
If your computer does not meet the minimum/recommended requirements to play PUBG, please consider upgrading your computer.
Minimum system requirements for PUBG
OS 64-bit Windows 7, Windows 8.1, Windows 10 Processor Intel Core i5-4430 / AMD FX-6300 RAIN 8 GB HDD 30 GB video NVIDIA GeForce GTX 960 2ГБ / AMD Radeon R7 370 2ГБ DirectX Version 11 Network Broadband Internet connection
Recommended system requirements for PUBG
OS 64-bit Windows 10 Processor Intel Core i5-6600K / AMD Ryzen 5 1600 RAIN 16 GB HDD 30 GB video NVIDIA GeForce GTX 1060 3 ГБ / AMD Radeon RX 580 4 ГБ DirectX Version 11 Network Broadband Internet connection
1C. Check external devices
If you didn't get any fix as a result of the above preliminary checks, it's time to check if there is any external damage to the external speakers, microphone, and other audio devices contributing to the error.
- Check cables for loose connections and make sure all other cables are connected or not.
- Make sure all other cables and cords are connected to the correct audio port.
- Check volume levels and power on.
- If you have connected headphones as well, unplug them and see if that helps.
1D. Check audio output
When you use more than one audio output device, you must confirm when the device is used as the output device. To test audio output on a Windows 10 PC, follow these steps.
1. Click the Speakers icon in the lower right corner of the screen.
2. Now click the arrow icon to expand the list of audio devices connected to your computer.
3. Then select the audio device (you prefer) and make sure that the sound is played through the selected device.
If this method doesn't help you solve the PUBG sound issue on PC, please proceed to the next one.
1E. Check sound settings
In this method, you should check if the sound settings are correct and compatible with the audio device you are using. It will help you fix PUBG sound not working on Windows 10 by following the instructions below.
1. Right-click the Speakers icon in the lower right corner of the screen and select Open Volume Mixer.
2. Now the set of volume controls will be open. Make sure all volume levels are not muted. If you find a red circle with a line, turn up the volume.
3. Now press Windows + I keys at the same time to open Windows Settings.
4. Now click on System Preferences.
5. Then click "Sound" in the left pane and click "Device Properties" in the "Output" menu as shown in the figure.
6. Make sure the "Disable" box is not checked.
7. Repeat steps 5-6 for input devices as shown.
Now check if you have fixed the sound issue in Windows 10 PUBG.
1 floor Update Windows
If any new Microsoft updates are pending on your computer, some errors and issues cannot be fixed on your computer. According to many users, updating Windows 10 PCs will help you fix PUBG sound not working problem. Follow our guide How to download and install the latest Windows 10 update to update your Windows 10 PC.
Method 2: Set the default audio device
If you are using an audio device such as headphones or speakers, you must check if it is set as the default device or not. Let's say you have an external monitor connected to your PC (no built-in speakers). If this monitor is set as the default output device, you will not be able to hear audio in PUBG. You have to set your audio device as the default device as mentioned below to fix PUBG sound issue on PC.
1. Right-click the Speakers icon in the lower right corner of the screen and select the Sounds option.
2. Then go to the Playback tab and right-click on the audio device you want to set as the default device.
3. Now select the "Set as default device" option as highlighted and click "Apply" > "OK" to save the changes.
Method 3: Run PUBG as Administrator
To fix PUBG sound not working on your Windows 10 PC, run PUBG as administrator as mentioned below.
1. Right-click the PUBG shortcut on your desktop, or navigate to the installation directory and right-click it.
2. Now select the Properties option.
3. Then go to the "Compatibility" tab and check "Run this program as an administrator".
4. Finally, click "Apply" > "OK" to save the changes.
Note. You are also advised to disable startup programs on your computer by following our guide 4 Ways to Disable Startup Programs in Windows 10. This will save the memory of unnecessary startup programs running in the background.
Method 4: Run the Sound Troubleshooter
You should be aware that your computer contains a built-in troubleshooter to fix any problems and errors, such as PUBG sound problems on PC. The audio devices connected to your computer and the built-in audio devices will be scanned and in general the issues related to the process will be resolved.
Follow our How to Run the Hardware and Devices Troubleshooter guide to troubleshoot all audio-related hardware issues on your PC. Alternatively, you can run the Sound Troubleshooter individually as outlined in our How to Run the Windows Update Troubleshooter guide, but make sure you select the Play Sound option as shown.
Method 5: Close other programs that use sound
When the sound utility is being used by other programs on your Windows 10 PC, you may encounter PUBG sound issue on PC. To fix this problem, it is advised to close all other programs or applications running in the background one by one or force quit them using Task Manager. To do this, follow our guide How to end a task in Windows 10.
Method 6: Change PUBG Affinity
The CPU cores are responsible for computer cache memory and memory handling in your computer. The overall performance of the CPU cores will be fully utilized if you can't hear PUBG properly. So in this case, you can change the proximity of the game as mentioned below.
1. Press the Ctrl + Shift + Esc keys at the same time to open the Task Manager.
2. Now go to the Details tab and track app usage details.
3. Now launch the Steam client and click on the "Play" button corresponding to the PUBG game in the "LIBRARY" tab.
4. Then switch to the Task Manager window and right-click TslGame.exe, then select the Set Affinity option as shown in the figure.
5. Then uncheck "All processors" and then check "CPU 0" as shown in the picture. Then click OK.
Note. Be sure to complete this process before launching the game.
6. Now check if you are facing PUBG audio not working issue.
7. If your game starts without problems, repeat steps 4 and 5, but in step 5, check the All processors box again.
However, if you encounter a problem, move on to the next method.
Method 7: Allow Audio Access for PUBG
Your computer has a list of applications and programs that will have access to use audio devices. If PUBG is not listed, you cannot hear any audio content contributing to the error in question. So make sure the sound settings are enabled for your game on your PC by following the steps below.
1. Launch Windows Settings by pressing the Windows + I keys at the same time.
2. Now click "Privacy Settings" as shown in the picture.
3. Here, scroll down the left pane and select the Microphone option. Make sure "Allow apps to access your microphone" is enabled as shown.
Note. Launch "Sound Settings" from the search menu and select the correct input device (microphone (2 high definition audio devices)) by default.
Then check if you have fixed PUBG fixed audio not working on Windows 10.
Method 8: Re-enable your sound card
You can easily fix PUBG sound not working by restarting your sound card as mentioned below.
1. Press the Windows key and type Device Manager. Now click Open.
2. Then expand Sound, video and game controllers by double clicking on it.
3. Next, right-click on the sound card and select the "Disable device" option.
4. Now confirm the prompt by clicking Yes and restart your computer. Then repeat steps 1-2.
5. Next, right-click on the sound card and select the Enable Device option.
6. Now try to play any sound in your audio app and check if the issue of PUBG sound not working on Windows 10 is resolved.
Method 9: Restart Audio Services
A few basic Windows audio services will help you prevent audio issues in PUBG on PC. If in case these services are disabled, you may encounter several conflicts. Hence, you are advised to restart a few core audio services as mentioned below.
1. Type "Services" in the search menu and click "Run as administrator".
2. Now scroll down and double click the Windows Audio service.
3. Now in the new pop-up window, set Startup Type to Automatic, as shown in the figure.
Note. If the status of the service is "Stopped", click the "Start" button. If the status of the service is "Running", click "Stop" and "Start" again.
4. Click Apply > OK to save your changes.
5. Repeat all these steps for other Windows services such as Windows Audio Endpoint Builder and Remote Procedure Call (RPC) and see if the issue is resolved.
Method 10Disable Sound Enhancements
If you find that your audio works well for other media but the audio seems low or noisy in PUBG, you are advised to change the sample rate. A low sample rate will cause the PUBG audio fix to not work, but you can choose a higher sample rate by following the steps below.
1. Right-click the Speakers icon in the lower right corner of the screen and select the Sounds option.
2. Then go to the Playback tab and select the audio device, and then click the Properties button as shown in the figure.
3. Then go to the Advanced tab and in the Default Format drop-down menu, make sure you have selected the highest frequency range (24 bits, 48,000 Hz).
Note. Make sure the "Disable Audio Enhancements" option is unchecked under "Signal Enhancements" as shown in the picture.
6. Click Apply and then OK to save your changes. Check if you are facing PUBG audio not working again. If so, adjust the different levels of frequency bands by repeating these steps and confirm which band solves the problem.
Method 11: Verify the Integrity of Game Files (on Steam)
We have seen many instances where game files are either missing, corrupted, or have incomplete installations. Users may also experience PUBG sound issue on PC if they are interrupted by the update process or if the game files are moved. In this method, you will open Steam and use the built-in game integrity checker. It will be replaced if the application finds something.
Note. You must follow the same steps if you are using other publishing software.
1. Open the Steam app on your computer and go to the Library tab at the top.
2. You will see a list of your games in your games library. Find PUBG to check. Right-click it and select Properties.
3. Go to the "Local Files" tab in the game's properties window.
4. Now click the "Verify Integrity of Game Files" button.
5. Wait while Steam verifies the integrity of your game files.
Method 12: Update or Roll Back Audio Drivers
Option I: Update your audio drivers
Outdated and incompatible audio drivers always result in PUBG audio not working on Windows 10. Always make sure you are using an updated version of your audio drivers, and if your computer is missing the latest drivers, you are advised to update them as mentioned in our How To Update guide. Realtek HD Audio Drivers in Windows 10.
Once you have updated your audio drivers to the latest version, check if the problem with audio not working in PUBG is resolved.
Option II. Rollback audio drivers
Sometimes the current version of the audio drivers can cause some kind of audio conflict, in which case you need to restore the previous versions of the installed drivers. This process is called driver rollback and you can easily roll back your computer drivers to their previous state by following our guide How to roll back drivers in Windows 10.
Wait until previous versions of drivers are installed on your Windows 10 PC. After that, check if you can fix PUBG sound not working.
Method 13: Reinstall your audio drivers
Incompatible drivers need to be reinstalled to resolve all audio issues in PUBG. You are only advised to reinstall device drivers if you cannot get any fix by updating them. The steps to reinstall drivers are very simple and you can do it using a third party app or by following the steps manually as mentioned in our How to Uninstall and Reinstall Drivers in Windows 10 guide.
After reinstalling your audio drivers, check if you can fix PUBG sound issue on PC.
Method 14: Update the Steam and PUBG Client
If you are using the legacy Steam app, you will not be able to access any of the games smoothly. So always make sure you are running an updated version of the Steam and PUBG game before launching it.
1. Press the Windows key and type Steam. Then click Open.
2. Now click on Steam in the top left corner of the screen and then "Check for Steam Client Updates..." as shown below.
3. If you have any new updates to download, install them and make sure your Steam client is up to date.
4. Now restart Steam and check if the issue is now resolved.
Similarly, it is always important that your game is running on the latest version to avoid any conflicts. Until your game is updated, you will not be able to successfully login to the PUBG servers. To update your game, follow the steps below.
1. Launch Steam and go to the LIBRARY.
2. Now press HOME and search for your game.
3. Next, right-click on the game and select the "Properties..." option.
4. Now go to the UPDATES tab and check if any updates are pending. If so, follow the on-screen instructions to download the latest updates.
After the update, check if the problem with sound not working in PUBG is fixed.
Method 15: Reinstall PUBG
If none of the methods worked for you, then you need to reinstall the game in order to restore some important corrupted configuration files in the game. Here are some instructions on how to reinstall PUBG on Steam.
Note. Here ROGUE COMPANY is taken as an example. Follow the instructions according to the PUBG game.
1. Go to the Steam client and go to the LIBRARY tab.
2. Next, right-click on PUBG and select the Manage option and then Uninstall.
3. Now confirm the request by clicking "Delete" again.
4. Finally, restart your computer and repeat step 1.
5. Now right click on PUBG and then click install.
6. Finally, follow the on-screen instructions to install the game on your computer.
Once you reinstall the game, you won't run into any problems anymore.
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We hope this guide was helpful and that you were able to fix the PUBG sound issue on PC. Let us know what you want to know next. Feel free to contact us with your questions and suggestions through the comments section below.