Fix Netflix 5.7 error on Windows 10

Although Netflix has grown into the largest streaming partner, some error messages are still relevant, which may be of concern to the audience. One message that is preventing streaming is the Netflix 5.7 bug. The root cause or case in which the error message appears can be ironic. The Netflix error 5.7.1 error message usually appears when the user is trying to access downloaded media content using a Wi-Fi connection. Although it may be strange enough, issues and glitches in the streaming platform can be the root cause of the error. This article aims to answer the question of how to fix Netflix error 5.7 on Windows PC.

How to Fix Netflix Error 5.7 on Windows 10

Below are the possible reasons why you might receive an error message while streaming Netflix.

  • Netflix account not updating. The Netflix account may not update or should be stuck on partial download or any other settings change activity.
  • Overloaded search results. If you have repeatedly tried to find the title of a movie or TV show in the search bar, you may encounter this error.
  • Problem with Netflix server. The Netflix platform server may or may not be active.

Method 1: Basic Troubleshooting Methods

To fix the error, you can follow the basic troubleshooting methods given here to troubleshoot and fix the crashes that are causing the error message.

1A. Restart your computer

The first way to fix the Netflix error 5.7 is to force restart your Windows PC to clear all crashes and unfinished instances in the background.

1. Press the Alt + F4 keys at the same time

2. Now select the Restart option from the drop-down menu.

3. Press the enter key.

1B. Check Netflix Platform Compatibility

The next major reason for recurring issues is the incompatibility of the Netflix streaming platform with the web browser you are streaming. As stated on the official website, the following web browsers are compatible to support streaming platform Netflix.

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari (for Mac users)

1C. Check number of users

If you have a premium subscription, Netflix allows you to allow streaming to multiple users on the platform. In this case, there may be a conflict with the user control and you may not be able to broadcast all content offline. In this case, you can check the number of active users on your Netflix account and limit their access to media content.

1D. Check the number of downloads in progress

Another possible cause of the error is multiple downloads on the Netflix app. If there are a lot of downloads going on at the same time, you may encounter the Netflix 5.7 error. You can check if the number of downloads in the app is minimal.

In this case, you can cancel all other downloads in the download section and allow certain content to be downloaded.

Method 2: Troubleshoot Internet connection issues

A stable and high-speed internet connection is required to stream content on the Netflix platform without the Netflix 5.7.1 error. You can follow the following methods to check if the internet connection issue is resolved.

2A. Check your internet connection speed

As an answer to how to fix Netflix error 5.7, you need to explore the potential of your internet connection. The first way is to check if your internet connection is fast enough to support streaming or downloading. If the download and upload speed of the connection is at least 25 Mbps, then the connection can be used.

1. Open the Google Chrome app using the Windows search bar at the bottom of your PC.

2. Open the Speedtest Website in a browser and press the GO button.

3. Now you can analyze the connection speed from the results page.

2B. Switch to a different Wi-Fi network

If the Wi-Fi network you're connected to seems slow or doesn't meet the required speed, you can try switching to a different Wi-Fi network to download or stream content. Check if the Netflix 5.7 error persists even after switching to a different network connection.

2C. Check Netflix platform server status

In some cases, the Netflix server may be unavailable due to maintenance or an unexpected error. In this case, you can try using the link provided here to check the status of the Netflix server in your default web browser.

2D. Fix network issues

In most cases, the problem with the network you are connected to may have some glitches or may not support streaming. You can follow the instructions in the article using the link provided here to fix your network connection issues.

Method 3: Restart the Netflix App

If the Netflix app does not support streaming or downloading, you can try restarting the app on your PC to fix the Netflix 5.7.1 error.

1. Use the guide here to learn how to close all background programs using the Task Manager app.

2. Use the Windows search bar to search for and launch the Netflix app.

Method 4: Disable VPN and Proxy Services

If you are using any VPN service or proxy to mask your IP address for streaming content, you can try disabling them to fix the error. Follow the instructions in the article linked here to learn how to disable VPN and proxy services in order to fix the Netflix error 5.7.

Method 5: Reset Windows DNS Settings

If your network connection's DNS or Domain Name System is having problems, you can try resetting your DNS settings to default connections. Follow the instructions on the link provided here to reset Windows DNS settings on your PC.

Method 6: Update Windows

The answer to how to fix the Netflix 5.7 error and how to fix the error message is to update your PC's Windows OS to the latest version. To do this, you can follow the instructions on the link given here and then check if the error message is gone.

Pro Tip: Reset Samsung Smart Hub to Fix Netflix Error 5.7 (Samsung TV)

If you are using a Samsung TV and are getting this error message, you can try resetting Smart Hub, which is the control center for configuring apps and TV channels. However, personal login information stored locally on the TV may be deleted.

1. Use the "Menu" button on the remote control to access the "Settings" page.

2. Click the Support tab in the left pane and select the Self Diagnosis option.

3. Select the Reset Smart Hub option and wait until all settings are reset.


The article discusses ways to fix Netflix error 5.7. Please use the comments section to let us know about your questions and suggestions. Also, let us know which of these methods helps fix the Netflix 5.7.1 error.

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