Fix Hulu Error 5005 on Windows 10

Hulu is a subscription video streaming platform for American viewers. From recent TV shows to online content, it streams on-demand video services. Since its debut in 2007, the streaming service has gained popularity among Americans and even Japanese viewers. As with other media streaming live content, Hulu may also experience some issues when playing certain media. Many users have complained about getting Hulu error 5005 about your network being disconnected during playback. If you are facing the same issue on Hulu screen, then you have come to the right place. We have the perfect guide for you to help you fix error 5005 in simple and effective ways. So, let's start by fixing Hulu playback failure error 5005 and get Hulu streaming again without a hitch.

How to Fix Hulu Error 5005 on Windows 10

While internet connection issues have been identified as one of the main causes, as indicated by a quick error message during playback, there are several other reasons that can cause your Hulu app to do this. These reasons are listed below:

  • Technical issues with Hulu
  • Server downtime
  • Problems with system settings
  • Browser cache or cookies
  • Outdated browser version

Hulu error 5005 is usually caused by playback problems on PC. In addition, most of the time the error was reported on PC and Xbox One. With that in mind, we have compiled some of the most commonly used fixes for PC users, which are mentioned step by step below:

Method 1: Troubleshoot your Internet connection

Since Hulu error 5005 indicates an internet connection problem, it's important to check your network first. You need to make sure that your Internet connection is working without interruption, and for this you need to follow the recommendations given in the Hulu Help Center What state:

  • Internet speed must be 3.0 Mbps for Hulu streaming library.
  • Live streaming on the app requires 8.0 Mbps.
  • 4K content requires 16.0 Mbps.

Once these speed recommendations are met, you can try launching Hulu and see if the Hulu playback failure error 5005 is resolved.

Method 2: Check Hulu Server Status

The next method that can help you with Hulu 5005 playback failure is to check the status of the streaming platform server. There have been times when Hulu has been showing server issues, and if there is a general issue like this, you can check out the Crash Detector Server Status Page for Hulu.

Method 3: Restart the Hulu App

If internet speed is not an issue for you, try closing the app to resolve Hulu playback failure error 5005. Restarting also helps fix slow streaming, so you can try that by simply closing the app tab on your PC and then relaunching it after a while. You can also try logging into your Hulu account again to see if the error is resolved.

1. Launch the Hulu app on your PC and click the user icon.

Note. Check if you have received any alerts. If you find a problem, follow the on-screen instructions to fix it.

2. Now click "Logout" in the menu.

3. Then confirm the logout.

4. After a while, open the official Hulu Site in your browser.

5. Click LOGIN in the upper right corner of the screen.

6. Enter your login credentials.

After opening a Hulu account, check if Hulu playback failure error 5005 still persists.

Method 4: Restart your browser

Another solution to the Hulu playback error 5005 problem is to restart the browser you are using to launch the Hulu app. This is a simple method, but it has helped many users to run Hulu without any error, so you can try the same by following the steps given below.

Note. As an example, we showed the Chrome browser.

1. Close the desktop browser you are using to stream Hulu.

2. Now, restart your computer .

3. Then press the Windows key, type chrome and click open.

Now stream Hulu to check if it's working fine now.

Method 5: Clear Cookies and Browser Cache

If restarting your browser didn't fix your Hulu playback error, then clearing your browser's cookies and cache can help you resolve the issue. This error can be caused by corrupted browser cache and cookies, clearing which may help resolve the issue. You can clear all cookies and cache by doing the following:

1. Launch your web browser.

2. Now click on the three-dot icon on the top right corner.

3. Go to the "More Tools" section and click on it.

4. Then click "Clear browsing data...".

5. Here, select the time range to perform the action.

6. If you want to delete all data, select "All the time" and click "Clear data".

Note. Before deleting data from the browser, make sure that cookies and other site data, cached images and files are selected.

Once your cookies and cache are cleared, you can stream Hulu again in your browser to see if the issues are resolved.

Method 6: Refresh your browser

The next reason that could be behind Hulu error 5005 is an outdated browser. Therefore, it is important to update the browser to the latest build available by following these steps:

Note. The steps below are for updating the Google Chrome browser.

1. Open the Google Chrome browser.

2. Click on the three vertical dots in the upper right corner and select the "Settings" option from the displayed list.

3. You can see the message "Almost up to date" under "About Chrome" if Chrome is up to date and click the "Relaunch" button.

Note. If an update is available, you will be prompted to update Chrome.

Method 7: Change date and time settings

If the date and time settings in Windows on your PC are incorrectly configured while streaming Hulu, this can also result in an error code like 5005, which is a playback error. You can set the date and time on your system by doing the following:

1. Press the Windows key, type Date and Time Settings, and click Open.

2. Make sure the correct time zone is selected in the date and time settings window.

3. Now turn off the "Set time automatically" and "Set time zone automatically" options.

4. Then click "Change" in the "Set date and time manually" section.

5. Now set the correct date and time and then click "Change" to save the changes.

Method 8: Change your DNS settings

DNS is an important tool in the network. It helps to connect your system to a website using that website's IP address. If the DNS server you're using is slowing down your PC, it's important to make changes to some of your DNS settings as this can likely cause the 5005 Hulu error on your PC. You can configure these settings in three different ways with our 3 Ways to Change Your DNS Settings in Windows 10 guide.

Also Read: How to Fix Hulu Token Error 5

Method 9: Reinstall the Hulu App

The last step that might fix the playback issue on your favorite streaming app is to reinstall the app again and again. This may be the last resort to fix the error, but without a doubt, it is a very promising solution to the problem. You can follow the instructions below to install Hulu on your system again to fix Hulu error 5005.

1. Press the Windows key, type apps and features, and click Open.

2. Search for Hulu in the Search this list box.

3. Then select Hulu and click the highlighted Delete button.

4. Click "Delete" again to confirm.

5. Restart your computer after uninstalling the application.

6. Visit the Hulu Microsoft Store page .

7. Click "Get it from the store" to open it in the Microsoft Store and click "Install".

After reinstalling the app, launch it and check if the issue with Hulu playback error 5005 is resolved.

Frequently Asked Questions (FAQ)

Q1. Why does Hulu keep showing error messages?

Answer If you get an error message repeatedly when you try to stream an app, it means there are some issues with the device you're streaming on. In addition, the error message may be due to other reasons such as a poor internet connection and problems with the device's hardware.

Q2. Why does Hulu keep pausing my device?

Answer The most common reason Hulu pauses again and again is because of location restrictions.

Q3. How can I restart Hulu on my device?

Answer Restarting Hulu is pretty easy, just close the app and then turn off your device for a few minutes. After that, you can turn the device back on and then stream the app.

Q4. Why does Hulu have so many bugs?

Answer Like any other tech app, Hulu also shows some errors, which are usually related to poor internet connection, problems with the streaming device or browser, or issues with the app itself. You can simply restart or reset the Hulu app to get rid of most errors.

Q5. When I try to access Hulu why does it show an error?

Answer Detecting an error while accessing Hulu is usually related to a playback error. This is usually due to issues with the streaming device or the app itself. You can either reinstall the app to get rid of the problem, or restart your device.


Hulu is a great platform to watch new web series, recently aired TV content, and online content in general. It has become one of the most streaming platforms due to its amazing features. However, numerous errors that occur when accessing the application can spoil the enjoyment of it. We hope that our guide has helped you in one way or another to resolve Hulu error 5005 on your system. If so, please let us know which method was successful in doing so. For further inquiries and other suggestions, please contact us by leaving a comment below.

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